You can request deletion of your Zenus360 account and its associated data at any time. You do not need to have the app installed to make this request.
Enter the details you use for your Zenus360 account. We will email you a confirmation link — your account is only deleted once you click it, so nobody else can close your account on your behalf.
The confirmation link is valid for 24 hours and can only be used once.
| Data | What happens |
|---|---|
| Profile information (name, email, phone number, profile photo) | Removed when you confirm your request, and in all cases within 90 days |
| Property and unit associations, wallet balance | Closed when you confirm your request and deleted within 90 days, once any pending transactions have settled |
| Payment and transaction records | Retained for up to 6 years, as required by Nigerian tax and financial recordkeeping law. These records are no longer linked to your profile |
| Uploaded photos and documents (for example, payment receipts) | Deleted once they are no longer needed for the purpose they were collected for, or at account deletion where no legal retention applies |
| Crash and diagnostic logs | Retained for up to 12 months for fault investigation, then deleted |
| Analytics data | Retained for up to 24 months in pseudonymous form, then deleted or anonymised |
Some information may be kept longer where the law requires it, to resolve an open dispute, or to enforce our agreements. See our Privacy Policy for full details.
Deletion runs as soon as you confirm the link we email you, and is completed within 30 days at the latest. We send a confirmation email to your address on file once your account has been closed.